Community Archives

First time shoppers will need to create an account before placing orders.  Users may join an existing company, create a new company, or set up an individu...

Placing an order for the first time and need assistance?  This article can help. If you are a new user, you'll first need to create a new account. F...

Need to receive your order sooner?  Shoppers can self-service the priority service level on their order at any time before it is delivered. How to Upd...

Sometimes you'll need to add a credit card payment to an in-flight order. This typically happens when an order becomes blocked due to issues with the or...

Have you already received your order and now need an update?  This article can help. How to Request an Update Visit the Marketplace and log in to yo...

Need to cancel an order?  This article can help. Important!  An order can ONLY be cancelled by a shopper if preparing has not yet started. Review the...

Find answers to our most frequently asked questions. TABLE OF CONTENTS Click to jump to each category How To Pending Orders Turn around time ...

Sometimes you may not find the unit you're looking for in the community's verified list of units. Whenever this happens, you can manually create t...

You may have logged in to check the status of your order and see the status is listed as blocked, or you may have received an email stating the same. Ther...

This article outlines the steps involved in saving supporting documents for future orders and viewing/managing them. TABLE OF CONTENTS Section 1: Savi...