Community inspections such as Covenants Compliance Inspections (aka CCIs) may be required by the Board of Directors prior to the sale of a unit, or they may be offered as an option service selected by the shopper.  When an order is received that requires a CCI, the assigned inspector for the Community will be notified via email.

Visit our article related to Community Notifications to learn about how to be sure that the appropriate inspector is assigned to the correct Community.


Viewing Inspections

To view a list of inspections, follow the steps below:

  1. Navigate to the Company Inspections page. This page shows all inspections for the company, but is filtered on Inspection Status = Pending by default:
  2. To view inspections for your communities only, you can toggle the "My Communities" switch at the top right of the page. This will filter the list on communities that you currently have Inspector notifications enabled for.
  3. You can also search and filter the list on community name, unit address, order number, and inspection status and sort the list by Due At or Created At (ascending or descending) by using the controls at the top of the list:

The "My Communities" switch filters based on which communities you have Inspector notifications enabled for. If the switch is not working as expected and/or if you'd like more information on notifications, please view the Community Notifications article.

Completing Inspections

  • A system generated email will be sent to the assigned inspector containing the unit address, Community name, and the date in which the inspection will need to be completed.
Please take note that a CCI notification will only be sent to an inspector after a) the order has been paid for, and b) the address is verified.  Should the shopper make any changes to priority service levels, the due date listed in the notification email may no longer be accurate.  The CA team is aware of this and is working to implement a fix to this issue

  • Once the inspection has been completed, the inspector can click the link within the email to submit the information.

  • The inspector will be brought directly to the page to submit the information.
  • If the system generated email cannot be located, the inspector may also access the page by logging in to Client Portal > Communities > Select Community > Inspections
  • Click 'Begin Inspection'

  • Click 'Add Observation' and select the type, then enter the description.
  • Repeat for any violations.

  • Add at least three photos of the Front, Left, and Right side view of the unit.
  • Certify completion, and then click 'Submit'.

Recreating Inspections

Occasionally, an inspector may need to make changes to an inspection. When this happens, follow the steps below to recreate the inspection.

  1. Take note of the unit address, the document type, and order number. You'll need this information in the next step to recreate the inspection.
  2. Navigate to the Inspections list page for the community and click "+Add New Inspection."
  3. Choose the Unit, Order Number, and Document Type from step 1 and then choose the Due At date (note:this will be the due date the inspector sees on the notification). Then click "Add."
  4. You will redirected to the inspection details page for the newly created inspection.

If you need assistance with inspections, please contact Client Support at